Return Policy

Return Overview

Babyworth wants every order to arrive correctly and in good condition. If there is a problem with your order, please contact our team so that we can assess the issue and provide the appropriate next steps.

Returns are handled differently depending on whether the product is incorrect, damaged, faulty or being returned because you have changed your mind.

Reporting a Problem With Your Order

If you notice an issue after receiving your order, please contact Babyworth as soon as reasonably possible.

For delivery-related issues such as visible damage, missing parts or an incorrect item, we recommend contacting us within 14 days of delivery so that we can investigate and resolve the matter promptly.

When contacting us, please provide:

• Your full name
• Your order number
• The product name
• A description of the issue
• Clear photographs or video where relevant

Incorrect Items

If Babyworth sends you an item that is different from the product you ordered, please contact us promptly.

Once the issue has been confirmed, Babyworth will arrange an appropriate solution at no additional cost to you.

This may include arranging collection or return of the incorrect product and sending the correct item.

Damaged, Missing Parts or Faulty Products

If your product arrives damaged, appears faulty or is missing parts, please contact Babyworth and provide photographs or video where reasonably possible.

Depending on the nature of the issue, the appropriate remedy may include:

• Sending replacement parts
• Repairing the product
• Replacing the product
• Providing a refund where required
• Another remedy available under Australian Consumer Law

We may request reasonable information so that we can assess the problem before determining the most appropriate remedy.

Change-of-Mind Returns

Babyworth accepts eligible change-of-mind return requests made within 14 days of receiving the product, subject to the conditions below.

A change-of-mind return applies where there is no fault with the product and you simply decide that you no longer want the item or selected the wrong product.

To be eligible, the product must generally remain unused, unopened and in resalable condition.

Change-of-Mind Return Conditions

For a voluntary change-of-mind return, the item should:

• Be unused and in resalable condition
• Remain in its original packaging
• Include all parts, accessories, manuals and documentation
• Have its original carton and packaging undamaged where reasonably required
• Be accompanied by proof of purchase

Products that have been removed from sealed or vacuum-sealed packaging may not be eligible for a change-of-mind return where the packaging is relevant to hygiene, safety, product condition or resale.

Babyworth may also decline a voluntary change-of-mind return where the original packaging is materially damaged or missing and the item can no longer reasonably be resold as new.

Return Instructions

Please do not send an item back to Babyworth before contacting us.

Once a return has been approved, we will provide instructions explaining where and how the item should be returned.

Please follow the return instructions provided to you so that your return can be identified and processed efficiently.

Where applicable, we may provide a return reference or request that specific information is included with the parcel.

Return Shipping Costs

For an approved change-of-mind return, the customer is generally responsible for the cost and safe return of the product to Babyworth.

Where a product is confirmed to have a problem that means it does not meet a consumer guarantee, return costs will be handled in accordance with Australian Consumer Law.

If you pay reasonable return costs for a product that is subsequently confirmed to be faulty, those reasonable costs may need to be reimbursed.

For large, heavy or difficult-to-return faulty products, Babyworth will arrange collection or otherwise cover the reasonable cost of returning the product where required by law.

Australian Consumer Law

Products sold by Babyworth come with consumer guarantees under Australian Consumer Law.

If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy, depending on the nature and seriousness of the problem.

Contact Babyworth

To request a return or report a problem with an order, please contact our team before sending any item back.