Shipping Policy

Shipping Overview

Babyworth delivers orders to customers throughout Australia using a range of postal, courier and freight services selected according to the size, weight and destination of each order.

Our goal is to select an appropriate delivery service that provides a practical and efficient way of getting your order to you.

Our Delivery Partners

Depending on the product and destination, Babyworth may use Australia Post or a courier or freight provider.

Delivery providers we may use include:

• Australia Post
• Allied Express
• Aramex
• CouriersPlease
• Transdirect and participating freight carriers
• Other suitable delivery providers where required

Smaller parcels will generally be sent using parcel delivery services, while larger or bulkier products may require a courier or specialised freight service.

Where We Deliver

We deliver to residential and business addresses across many metropolitan, regional and rural locations in Australia.

Delivery availability and charges may vary depending on the destination and the size and weight of the product.

Some remote locations or oversized products may require additional delivery arrangements or charges.

Order Processing & Dispatch

Please allow approximately 1–2 business days for an in-stock order to be processed and dispatched after payment has been successfully verified.

Many orders may be dispatched sooner.

Dispatch may occasionally take longer during major promotions, public holidays, unusually high order volumes or where additional order verification is required.

Products that are pre-order, special order, made-to-order or temporarily unavailable may have different dispatch timeframes, which should be indicated on the relevant product page or communicated to you separately.

Estimated Delivery Times

After dispatch, delivery times will depend on the destination, carrier, service selected and type of product being delivered.

As a general guide, delivery may take approximately 1–14 business days after dispatch.

Metropolitan deliveries are often faster, while regional, rural, remote and large-freight deliveries may require additional time.

Delivery map is a general guide only. Actual delivery times may vary.

Multiple Shipments

If your order contains multiple products, the items may be dispatched separately.

This can happen where products are packed separately, have different dimensions, are dispatched from different locations or can reach you faster when shipped individually.

Where Babyworth chooses to split an order into multiple shipments, you will not be charged additional delivery fees solely because we have chosen to split the shipment.

Receiving Your Delivery

Most deliveries take place during normal carrier operating hours, generally on business days.

Depending on the carrier and delivery service, a signature may be required.

If nobody is available to receive the parcel, the carrier may, depending on its own delivery procedures:

• Leave the parcel in a safe location where authorised
• Take the parcel to a collection point or Post Office
• Leave instructions for collection
• Arrange or request another delivery attempt

Delivery procedures are determined by the individual carrier and may vary by location and service.

PO Box Deliveries

Some small and medium-sized products may be able to be delivered to a PO Box when an eligible Australia Post service is used.

Large, bulky or freight items generally cannot be delivered to a standard PO Box and require a physical street address.

If your order cannot be delivered to the PO Box address supplied, we may contact you to request an alternative delivery address before dispatch.

Delivery Address

Please carefully check your delivery details before completing checkout.

You are responsible for providing an accurate and complete delivery address, including unit numbers, business names and any other information reasonably required for delivery.

If you notice an error after placing an order, contact Babyworth immediately.

Undelivered Orders & Re-delivery

If an order cannot be delivered because incorrect or incomplete delivery information was supplied, or because the parcel was not collected or accepted as required, the carrier may return the item to Babyworth.

Where a re-delivery is required because of circumstances within the customer's control, reasonable re-delivery or return freight charges may apply.

We will advise you of any applicable charge before arranging re-delivery.

Shipping Costs

Shipping charges are generally calculated during checkout based on factors such as:

• Delivery postcode
• Product weight
• Parcel dimensions or cubic weight
• Number of products
• Delivery service required

Add the products you wish to purchase to your cart and enter your delivery details or postcode to view the available shipping charge before completing checkout.

For certain oversized, remote-area or specialised deliveries, Babyworth may contact you if an additional freight quotation is required before the order can be dispatched.

Delivery Delays

Occasionally deliveries may be delayed because of circumstances such as severe weather, carrier network disruptions, peak seasonal demand, road closures or other events outside Babyworth's reasonable control.

If you believe your order is significantly delayed, please contact us and we will assist with available tracking information and, where appropriate, follow up with the delivery provider.

Shipping Questions

If you have a question about shipping, delivery availability, a large item or an existing order, please contact Babyworth.