Returning a parcel
If you are looking to return a faulty, damaged or incorrect item, fill in our warranty forms or get in touch with us so we can get this sorted out for you.
When the customer service team have resolved for you to return your item back to us, they will direct you to a link where you can create your own return label.
Fill in the required fields, making sure that you get the ‘Return Authorisation Number’ (RA) from our customer service team, or else you be able to progress from this step. Once it’s all filled in with the right RA number and you’ve read the terms and conditions, select that ‘you agree to all the terms and conditions’ then click continue.
From here you will be able to download the return labels and print them off. When you have printed them off, repack the goods in the original packaging (if possible), and attach the label so that it is secure and readable. Drop it at your nearest Post office as it embarks to our warehouse. It may take a while for it to reach our warehouse, depending where you are located. We will send you and email once the product has been received and will progress with and further warranty processes that may need to be done.
